Politique de remboursement

We are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, we offer a straightforward return process in accordance with the policy outlined below.

Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• The item must be unused and in the exact same condition as when you received it.
• The item must be returned in its original packaging.

Time Frame for Returns

You have 30 days from the date of receipt to initiate a return request. Requests made after this period may not be accepted.

How to Initiate a Return

To begin the return process, please send an email to way_ales_0j@icloud.com. In your email, please include your order number and the reason for the return. Please note that you must email us to obtain the correct return address and further instructions. Returns sent without prior authorization or to an incorrect address may not be processed.

Refund Processing

Once we receive your returned item and verify that it meets the eligibility criteria, we will proceed with your refund. Please allow 7-14 business days for the refund to be processed and reflected in your original payment method. The exact time it takes for the funds to appear in your account may depend on your bank or credit card provider.

If you have any questions regarding our return policy or need assistance with your order, please do not hesitate to contact our customer support team at way_ales_0j@icloud.com.